Shipping & Returns Policy
Each piece of Andean art travels directly from master artisan workshops to your home with museum-grade protective packaging, certified transit insurance, and complete tracking.
Delivery Times
Carefully coordinated logistics to safeguard delicate ceramics, textiles, and retablos.
- Lima Metro: 24 - 48 hours
- Peru Provinces: 3 - 5 business days
- International (DHL/FedEx): 5 - 10 business days
Protective Packaging
We package each piece in double-walled corrugated boxes with biodegradable shock absorbers.
- Custom corner & fragile cushioning
- Tamper-evident authenticity seal
- Includes signed Certificate of Authenticity
30-Day Guarantee
Your complete satisfaction is guaranteed. Full replacement if any transit damage occurs.
- 30 days to request returns or exchanges
- Free transit damage replacement
- Direct support via WhatsApp or email
How to Request a Return or Replacement
In the rare event that your handcrafted piece arrives damaged or does not meet your expectations, follow these simple steps:
1. Photographic Evidence
Take clear photos of the shipping box, label, and the piece within 48 hours of receipt.
2. Contact Our Team
Send your order number and photos to hola@allpacraft.com or write to our WhatsApp concierge.
3. Immediate Solution
We will issue a full refund, coordinate a newly crafted replacement, or offer store credit.