Shipping & Returns Policy
We arrange protective packaging and delivery for each work according to its dimensions, destination and availability. Shipping times are estimates, confirmed for each order.
Delivery Times
Carefully coordinated logistics to safeguard delicate ceramics, textiles, and retablos.
- Lima Metro: 1 to 3 business days
- Peru Provinces: 3 to 7 business days
- International shipments: Ask for an estimate based on your destination
Times are indicative and depend on the destination, availability and preparation of the work. Remote areas may take longer. Delivery details are confirmed for each order.
Protective Packaging
We select protective materials according to the work’s size, fragility and shipping needs.
- Padding and support chosen for each work
- Protective packaging for delicate works
- Allpa Passport information when the piece is registered
Returns & the Allpa guarantee
If your work arrives damaged or does not match its description, contact us for a replacement or refund in accordance with the current terms.
- Contact us about damage or discrepancies within 14 calendar days
- Replacement or refund options for documented transit damage
- Direct support via WhatsApp or email
How to Request a Return or Replacement
If your work arrives damaged or differs from its description, contact us within the period specified in the current terms. These steps help us assess your request:
1. Photographic Evidence
Keep the packaging and take photos of the box, label and work as soon as you notice a problem. This helps us review your case.
2. Contact Our Team
Send your order number and photos to hola@allpacraft.com or write to our WhatsApp concierge.
3. Case review & solution
We will review your case and coordinate the appropriate solution, such as a replacement or refund, in line with the applicable conditions.