Frequently Asked Questions
Find quick answers to common questions about buying authentic Andean art, payment methods, delivery guarantees, and artisan craftsmanship.
Orders & Payments
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal for international shoppers, and Yape or Plin for orders within Peru.
Can I receive an electronic invoice (Factura) with RUC?
Yes, during checkout you can select between Electronic Receipt (Boleta) or Invoice (Factura) by providing your company RUC and business name.
Is my payment secure?
All transactions are processed through encrypted 256-bit SSL connections and comply with PCI-DSS standards. We never store your full card details.
Shipping & Delivery
How long will it take for my piece to arrive?
Delivery in Metropolitan Lima takes 24 to 48 hours. Regional shipments across Peru take 3 to 5 business days. International deliveries via DHL Express or FedEx Priority take 5 to 10 business days.
How can I track my shipment?
Once your order is dispatched, you will receive an email and WhatsApp message with your tracking code and a direct link to track your parcel in real time.
Do you ship fragile items safely?
Yes, each piece is packaged with gallery-grade shock-absorbent materials, reinforced double-wall boxes, and complete transit insurance.
Authenticity & Artisans
How do I know the crafts are authentic?
Every piece comes with an official Certificate of Authenticity specifying the artisan master’s name, regional community, materials used, and fair trade certification registered under MINCETUR guidelines.
Why do pieces vary slightly from the pictures?
Because our pieces are 100% handmade and painted using natural mineral and vegetal pigments, slight differences in shade, brushstroke, or texture make each piece completely unique.
Can I request a custom handcrafted piece?
Yes! We collaborate directly with master artisans to create custom retablos, woven blankets, or corporate gifts. Contact us through our custom request page.
Returns & Complaints
What happens if a piece arrives damaged?
We provide an immediate replacement or full refund. Simply send photos of the packaging and item within 48 hours to hola@allpacraft.com.
How can I file a formal complaint?
In compliance with Peruvian consumer protection laws, you can file a formal complaint or claim via our virtual Complaints Book (Libro de Reclamaciones).