INDECOPI Regulatory Compliance

Virtual Complaints Book

At Allpa Craft, we are committed to exceptional customer service and the highest standards of artisan integrity. If you have experienced any dissatisfaction with our products or customer support, please submit your official claim here.

1. Identification of the Consumer

Full Name / Company Name *

Document *

Number *

Email Address *

Phone / WhatsApp *

Address (Department, Province, District, Street) *

The consumer is a minor (under 18)

2. Identification of the Contracted Good

Product (Handcrafted Piece)Service (Custom Craft / Workshop / Shipping)

Claimed Amount (S/ Soles) *

Description of Good & Order Number *

3. Detail of the Claim or Complaint

CLAIM (Reclamo)Discontent related to products or services (defects, delivery delays, non-conformity).

COMPLAINT (Queja)Discomfort or dissatisfaction regarding customer service, attention, or processes.

Detail of Claim or Complaint *

Concrete Request of the Consumer *

I declare that I am the consumer/holder and that all information provided is true and accurate.I accept the Privacy Policy and authorize the processing of personal data for the resolution of this claim.